API issues with Mender Server EU

Incident Report for Hosted Mender

Resolved

This incident has been resolved

Posted Oct 22, 2025 - 11:31 UTC

Update

The restore to 08:10:00 UTC has completed and the server is scaled back up. We will continue to monitor the situation.

Posted Oct 22, 2025 - 10:14 UTC

Monitoring

This is the same incident as https://mender.statuspage.io/incidents/v85h4c0whdtc, which is keeping track of it for the hosted Mender EU

The issue has been identified. A migration triggered by an upgrade caused an index to be removed prematurely. This in turn caused data corruption. We have initiated a database restore and rolled back the upgrade. We apologize for the inconvenience.

Posted Oct 22, 2025 - 10:13 UTC

This incident affected: Hosted Mender EU.